TERMS AND CONDITIONS
Purchases made on www.TastePiacenza.com are governed by the Italian law on e-commerce sales.
The sale of wine and alcoholic products is forbidden to minors.
According to the Italian law of 08 November 2012 which transposed the decree law of September the 13th 2012 No. 158, the sale of alcoholic products is prohibited to minors, therefore the user declares to be 18 years old or older, according to the legislation applicable. The user also declares that whoever receives the alcoholic product will be 18 years old or older, according to the legislation applicable.
the sale of alcoholic products is temporarily allowed only within the Italian territory.
RETURNS AND CANCELLATIONS
The shipping cost, if incurred during the purchase, will not be refunded. We only refund the price of returned products.
If you have made a mistake in the purchase, or you have purchased items you did not want, or you are not satisfied with the order you made, you have 15 working days from the date of delivery to exercise the right of withdrawal, or the possibility of returning the product (s) and be reimbursed for the expense.
We will accept the return of the items, as long as they are in like new condition.
ATTENTION: the right of withdrawal is not provided, as indicated by law, for food products delivered with regular expiry dates.
International returns: from the total amount of returned items value, any customs costs paid by the carrier who collects the returned goods will be subtracted (therefore the refund amount will be equal to difference between the amount of the returned items and the amount of customs costs).
TastePiacenza reserves the right not to grant free returns in case of abuse of the service (when 20% of the goods purchased in the last 12 months are exceeded). Consequently, the return can be made at your own expense.
Damaged or non-compliant products: if you receive damaged or non-compliant goods, please notify us within 5 working days at the addresses below.
How to ask for a return?
TastePiacenza will organize the collection of the goods by express courier at the agreed address. You will not have to incur any costs for collection, it is borne by TastePiacenza.
For more information you can contact our Customer Service (we recommend that you keep your order number at hand to speed up the procedure):
- Telephone: 0523 \ 305928 Monday – Friday from 09:00 to 18:00
- Mail: firstname.lastname@example.org
How to prepare the package for the return?
You can use the same box with which you received the goods or any box suitable for the size of the product (s) to be returned.
If the product is fragile and is likely to be damaged during transport, take care to include newspaper or other paper in the package.
Include in the package a copy of the receipt or invoice you received with your order.
If necessary, include in the package the bank details for the refund on the current account, if you paid cash on delivery or bank transfer.
Seal the box in order to deliver a package suitable for transport to the courier.
How does the refund work?
The refund is made within 10 working days of receiving the returned package.
The refund methods are as follows:
- If the order has been paid by credit card, you can ask for the amount to be credited to your credit card;
- If the order has been paid with Paypal, you can request that the amount be credited to your Paypal account;
- Or you can request a refund in the form of a Credit / Value Voucher to be used on TastePiacenza.it
SHIPPING AND DELIVERY TERMS
For our shipments we use insulated packaging, which guarantees the preservation of the temperature for 72 hours.
The goods will be shipped within approximately 24 hours of receipt of payment, the delivery time varies depending on the shipping address. For shipments to Europe (zone 1-2-3) we will take about 3-4 working days, while in Italy we will deliver in about 1-2 working days. The delivery terms are in any case suspended on holidays and limitation of circulation. In these cases, deliveries will be advanced to the previous day or postponed to the first working day.
We remind you that the shipment of alcoholic products is only allowed within the Italian territory, and that it’s not temporarily possible to purchase alcohol from abroad.
Shipments outside the indicated countries are subject to frequent changes . We invite you to contact us directly for a quotation.
Shipping costs for Italy will be calculated as follows:
|Dry goods||Fresh goods|
Shipping costs for Europe (zones 1-2-3) will be calculated as follows
|KG||Zone 1||Zone 2||Zone 3|
|1||€ 12,50||€ 12,70||€ 12,80|
|2||€ 16,50||€ 17,10||€ 17,30|
|3||€ 17,20||€ 18,00||€ 18,10|
|4||€ 18,00||€ 18,70||€ 19,00|
|5||€ 18,70||€ 19,50||€ 19,70|
|6||€ 19,50||€ 20,00||€ 20,40|
|7||€ 20,00||€ 20,70||€ 21,00|
|8||€ 20,50||€ 21,50||€ 21,50|
|9||€ 21,00||€ 22,00||€ 22,30|
|10||€ 21,50||€ 22,50||€ 23,00|
|11||€ 22,00||€ 23,00||€ 23,75|
|12||€ 22,50||€ 23,50||€ 24,50|
|13||€ 23,00||€ 24,00||€ 25,30|
|14||€ 23,30||€ 24,50||€ 26,00|
|15||€ 23,60||€ 26,50||€ 27,00|
|KG||Zone 1||Zone 2||Zone 3|
|1||€ 15,10||€ 15,30||€ 15,40|
|2||€ 19,10||€ 19,70||€ 19,90|
|3||€ 19,80||€ 20,60||€ 20,70|
|4||€ 20,60||€ 21,30||€ 21,60|
|5||€ 21,30||€ 22,10||€ 22,30|
|6||€ 22,10||€ 22,60||€ 23,00|
|7||€ 22,60||€ 23,30||€ 23,60|
|8||€ 23,10||€ 24,10||€ 24,10|
|9||€ 23,60||€ 24,60||€ 24,90|
|10||€ 24,10||€ 25,10||€ 25,60|
|11||€ 24,60||€ 25,60||€ 26,35|
|12||€ 25,10||€ 26,10||€ 27,10|
|13||€ 25,60||€ 26,60||€ 27,90|
|14||€ 25,90||€ 27,10||€ 28,60|
|15||€ 26,20||€ 29,10||€ 29,60|
|Zone 1||Zone 2||Zone 3|